Frequently Asked Questions

• What is TrueFrame?

• Is a TrueFrame Report the same thing as a Vehicle History Report?

• What does TrueFrame consider 'structural damage'?

• Will dealers provide a TrueFrame report?

• If a vehicle history report shows an accident reported, how does TrueFrame help me?

• Can a vehicle history report which shows an accident affect the value of a car?

• How do I get a TrueFrame inspection performed on my vehicle?




What is TrueFrame?

TrueFrame is a company dedicated to helping potential used car buyers make an informed purchase decision on vehicles with prior accident records by identifying prior repairs and existing damage on vehicles that meet TrueFrame's Structural Standards. Vehicles that do not meet our Structural Standards are not eligible to receive a TrueFrame Report.




Is a TrueFrame Report the same thing as a Vehicle History Report?

No, Vehicle History Reports are useful reports based on information gathered from motor vehicle departments, auto auctions, police and fire departments, etc. TrueFrame is a comprehensive collision inspection on a vehicle. TrueFrame technicians inspect a vehicle, detailing prior or existing damage, if any, and verify that the vehicle meets our Structural Standards.

Many vehicles with prior accident history have had little or no damage. Even though these vehicles have had little or no damage, they still carry that accident report "doubt". A TrueFrame report confirms that the vehicle is structurally sound and details the vehicle’s prior and existing cosmetic damage, if any, giving consumers peace of mind when buying a used car that has been in an accident.




What does TrueFrame consider 'structural damage'?

Click here to view TrueFrame’s full Structural Standards used by our inspectors.




Will dealers provide a TrueFrame report?

Most dealers should. Reputable dealers want to sell a quality product and create repeat business. Providing consumers with a good vehicle normally ensures repeat business. A TrueFrame Report aids both consumers and dealers with vital information detailing a vehicle’s prior accident history, if any. The inspection can also be requested when trading your vehicle in, since the value of your vehicle may be diminished more than warranted after an accident.




If a vehicle history report shows an accident reported, how does a TrueFrame report help me?

Vehicle history reports are a great tool when buying a used car. However, vehicle history reports are in many cases, very vague. A vehicle could have been hit by a shopping cart or bicycle, involved in a minor fender bender or a major accident leaving a vehicle with thousands of dollars in damage. Vehicle history reports usually report accidents in vague terms such as front impact, rear impact, side impact, etc. They may even indicate major damage or vehicle disabled when the car accident caused only minor damage.

A TrueFrame report helps take the guesswork out of those car accident reports by identifying vehicles that are structurally sound, despite the prior accident history. TrueFrame informs dealers and their retail customers of any non-factory paint work, replaced body panels, and any existing exterior cosmetic damage to the vehicle in an easy to read informational report.




Can a vehicle history report which shows an accident affect the value of a car?

Yes, a used car's value typically declines after an accident. However, in many cases the vehicle value should not be affected significantly because the accident was very minor. TrueFrame reports are designed to identify vehicles that have been in an accident but are still structurally sound. Otherwise, a good vehicle with little to no damage will needlessly lose value.  




How do I get a TrueFrame inspection performed on my vehicle?

First, always search our national database by entering your V.I.N (vehicle identification number) on our home page. You can also look in the detail section of the Vehicle History Report.  If your vehicle has been inspected by a TrueFrame-certified technician and qualified for a TrueFrame report by meeting our Structural Standards, you will be prompted to access it. Otherwise, click here for availability. Note that TrueFrame inspections are currently available only to licensed vehicle dealers and wholesale auto auction consignors. Retail consumers interested in a TrueFrame inspection should ask a licensed dealer to have an inspection performed on their behalf.



Questions About TrueFrame? Click here to contact us.